Customer Service Jobs in Germany

Representatives of the customer service department interact directly with clients. They go out of their way to contact customers directly and offer product and service solutions, discounts and sales, company news, and other forms of proactive communication rather than responding to customers when they contact them.

Customer service representatives engage in conversation with clients to process orders, disseminate information regarding an organization's goods and services, and troubleshoot problems. CSRs are employed by various companies because providing some form of customer service is a standard business practice.

Customer Service

Customer Service refers to the assistance and guidance that a company offers to individuals who purchase or make use of the goods or services that it offers. Every sector has its unique standards for customer service, but in the end, a successful service should be measured by its ability to boost earnings. Employees "who can adjust themselves to the personality of the customer" are the ones who will determine whether or not the interactions that take place in customer service are successful in the eyes of the customer.

Customer service is typically provided in a manner that reflects the business's overall strategies and core values. Keeping customers is typically used as a proxy for evaluating the quality of customer service provided. Customer service is an essential component of some companies' intangible assets; it helps set them apart from competitors in their respective industries. A single positive interaction with a company's customer service department can transform a client's entire perspective of the business.

Customer service is concerned not only with the public face of an organization but also with the workings of the company's internal relationships to ensure smooth operations. Because of the close relationship that must be maintained with customers, customer service is an essential component for businesses that provide services, such as those in the legal and medical fields. There are a variety of approaches that can be taken to give individuals a feeling of attention, even in circumstances where direct interaction is not required. For example, when using an automated teller machine (ATM) to withdraw money or cutting in front of the line at a theme park. Even though there is no direct face-to-face interaction, customers are still provided with a level of service that directly meets their needs.

Best 5 customer service jobs in Germany

1). Customer Service Agent for the UK Market

Being the initial point of contact for customers and providing service that is both high-quality and professional will be the primary responsibilities of this role. This could include handling contacts and complaints from customers, clients, or third parties within the parameters of the agreed-upon service levels.

In order to provide a solution for the customer, the individual will need to make use of their own initiative in addition to following established procedures, processes, and systems in order to source information. Initiating contact with individuals either within the client's organization or with other third parties may also fall under the purview of this role.

Primary Job Responsibilities:

• Receiving inbound calls from our client's customers, helping to resolve any queries they have
• Respond to and resolve customer complaints.
• Building rapport with new and existing customers, giving the best possible customer experience.
• Demonstrating a keen attention to detail
• Working effectively as part of a team
• Adhering to company principles and values at all times

Your Skills

• Excellent customer service skills
• Demonstrable experience of working within a structured process
• The ability to work well as part of a team
• Being flexible and open to a new challenge

2). Customer Service Representative (m/f/d)

At Boeing, we believe that the best way to improve the world is to innovate and work together. When you work for a company that places an emphasis on diversity, equity, and inclusion as core values, you'll have the opportunity to make an impactful contribution to projects ranging from the depths of the ocean to the far reaches of space. We are dedicated to creating a setting for every member of the team that is warm and inviting, respectful and inclusive, and provides ample opportunities for professional development. Discover your potential here with us.

At Boeing, we believe that the best way to improve the world is to innovate and work together. When you work for a company that places an emphasis on diversity, equity, and inclusion as core values, you'll have the opportunity to make an impactful contribution to projects ranging from the depths of the ocean to the far reaches of space. We are dedicated to fostering an environment that is welcoming, respectful, and inclusive of all members of the team, as well as providing excellent opportunities for continued professional development. Discover your potential here with us.

One of the most important suppliers of aeronautical data in Europe is Jeppesen, which is in turn a subsidiary of The Boeing Company. Our company creates cutting-edge optimization solutions for the most prestigious airlines in the world. We are committed to never stopping the pursuit of improvement, increasing the value we provide to our customers, and investigating emerging technologies.

Jeppesen is looking to fill the role of a Customer Service Representative (m/f/d), and the position will be based in Neu-Isenburg (Germany).

Position Responsibilities:

• Ensures customer satisfaction by answering the day-to-day customer inquiries, transactional requests, and general customer service needs via phone, email and online chat.
• Maintains an in depth knowledge of all products and services and is able to effectively communicate the features and benefits to customers. Provides consultative sales with customers on appropriate solutions for navigation and training requirements.
• Handles troubleshooting and technical support in order to resolve account issues.
• Handling of customer complaints
• Outbound customer calls
• Cultivates and maintains effective working relationships with a variety of partners, including end-users, product managers, and management.
• Articulates and communicates information effectively to diverse audiences.
• Participation in trading shows

3). LISBON - German speaker Customer Care for Online Marketing (f/m/x)

Are you passionate about the world of Online Marketing?

Teleperformance Portugal is looking for someone with excellent communication and problem-solving skills. Start a promising career, finding the solution for issues of business customers, maintaining a positive relationship between them and the company.

Responsibility:

• Analyze issues of business customers, partners, clients or internal stakeholder's and find the best ways to resolve them;
• Address issues via chat, email or phone channels, following operating procedures;
• Close customer inquiries regarding online marketing products, troubleshoot issues per process specifications, assist users in recovering account information and assist in payment related issues;
• Adapt existing processes to craft alternate solutions, or escalate critical or more complex queries to the next level for resolution.

Your Profile:

• Excellent communication skills in German;
• Bachelor's degree (preferred);
• Minimum 6 months of relevant customer care experience;
• General understanding of online marketing products/services being supported;
• Excellent communication skills;
• Dynamic and organized.

4). Customer Support Engineer Chromatographie

Every day, Agilent Customer Support Engineers assist our German customers in resolving issues that allow scientists to make discoveries that improve people's lives. We deliver insights and support that keep labs running smoothly and efficiently through our work. If you already have experience as an engineer working with instruments, or if you are an end user looking for a job outside of the lab?

Then this is a fantastic opportunity to join a growing and dynamic company! We are looking for someone who is eager to learn new things and has a strong desire to understand and solve customer problems by providing excellent customer service in order to drive and build customer success. Overview of the Position This position entails providing hands-on technical support to our customers and colleagues in the pharmaceutical, energy, R&D, environmental, and biomedical industries.

Working on-site at a variety of labs in North Rhine-Westphalia and assisting customers with Chromatography product solutions (GC, LC). Install and tune hardware/software/network components. Maintain and repair equipment, diagnose and resolve product performance issues, and provide a complete solution. Implement fully coordinated solutions as well, which may include peripherals, communications, operating systems, and application software. Ensure customer satisfaction by advising and training users on preventive maintenance and configurations, as well as how to best utilize high-end features of Agilent's systems and software.

Collaborate with the sales team to provide tailored one-on-one consulting based on the customer's specific needs. We are committed to creating a positive work environment that promotes collaboration and innovation in the global scientific community. A place where everyone can reach their full potential, with a high-achieving team, in a company that supports a flexible working environment that prioritizes your well-being.

Take a glimpse into life at Agilent. Hear about our thoughtful culture, our work, and what we love about our company:

Travel Required Yes, 75% of the Time Schedule Full-time Shift Day Shift Duration Not applicable Job Type Graduate Job Function Services & Support Secondary Locations Germany - North Rhine-Westphalia - Cologne, Germany - North Rhine-Westphalia - Bonn

Qualifications The candidate requirements:

An academic degree in science or engineering, including but not limited to chemistry, analytical chemistry, biochemistry, biotechnology, or similar. Good knowledge/experience in analytical techniques and method development (Chromatography (GC, LC) in a similar position or as an End-user. Have user experience in instrument data analysis software, and problem-solving skills, particularly for fixing, applications support, and/or general instrument maintenance.

Apart from these more technical skills, we are also looking for:

A strong drive to learn and expand your skills, enjoy working remotely, whilst engaging and visiting customers on-site, Excellent written and verbal communication skills in German and English, and the ability to coordinate and prioritize efficiently. Strong attention to detail and processes, ensuring compliance with Agilent's Quality standards, ability to handle customer expectations, and balance customer requirements with business needs.

5). Customer Service Agent (m/f/d) - Norwegian

Our customer, one of the markets leading online travel services is recruiting people to support the business in the fast-growing online travel booking markets. Our client is looking for Norwegian speaking Customer Service Agents (m/f/d) to join their dynamic, pleasant and international work environment.

As a CSA you will act as an intermediary between the customers and accommodations by handling a variety of inquiries. It is a full-time (40 h/week) position in scheduled shifts.

Main Responsibilities:

• Delivering high level of customer service;
• Act as a link between the guests and accommodations: modification of reservations, handling special requests and complaints via phone and e-mail;
• Actively participate in various projects within the department;
• Promote the online travel culture within your colleagues.

Our ideal candidate:

• Has excellent communication and problem solving skills;
• Takes responsibility and ownership;
• Is passionate about helping customers;
• Fluent in both, written and spoken Norwegian (C2) and English (C1);
• Available Full-time (40 h/week) and flexible in work schedule.

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Conclusion

Customer Service is a great sector to enter into as there is always a job for you, no matter your nationality or native languages. German businesses are certainly not doing too badly at the moment and are there in need of multilinguals to deal with their clients who are based all over the globe. Good Luck!